Terms of service
1. General
1.1 In the business relationship between intothevibes, owner: Aurelia El Ayssari (hereinafter "Seller"),
Severinskirchplatz 2
50678 Cologne
Germany
www.intothevibes.de
and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2 If you have any questions, problems or complaints, you can contact our customer service by e-mail at vintage@intothevibes.de.
1.3 The version of the General Terms and Conditions valid at the time of the conclusion of the contract is final.
1.4 If the customer wishes to set different conditions, the seller must expressly agree. Otherwise, the deviating conditions will not be accepted.
2. Offers and service descriptions
2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee.
3. Order process
3.1 If the Customer is interested in the non-binding offer of the Seller, it is possible for the Customer to place the offered products in the shopping basket via the "Shopping basket" button and to collect them there. In the shopping basket, the product selection can be changed or deleted as desired. If everything is in order, the customer has the option of using the "Checkout" button to complete the order process. At this point, the customer is free to continue the order process as a guest or to create a user account. This makes it easier to manage future orders. It is also possible to create a wish list which will be saved in the account. Regarding the processing of personal data, please see our data protection statement.
3.2 By clicking the button "order with obligation to pay", the non-binding process becomes binding. The customer enters into a binding contract to purchase the products placed in the shopping cart. Before submitting the order, the customer may return to the shopping basket at any time or cancel the purchase process altogether. The asterisk (*) refers to the necessary information.
3.3 Once the customer has clicked the button "order with obligation to pay", an automatically generated confirmation of receipt and purchase is sent to the customer by e-mail. In this e-mail, the customer's order is explained again. However, this confirmation only documents that the order has been received by the seller and does not constitute an agreement to the purchase contract. Only by the final sending or handing over of the product, in connection with an invoice or final order confirmation, the purchase contract is concluded on both sides.
3.4 If the seller offers payment in advance, the purchase contract is concluded with the provision of the bank details and the request for payment. If the payment has not been received by the seller within 7 calendar days after sending the order confirmation, the seller will withdraw from the contract. The order will then lapse and the seller will no longer be obliged to deliver. The order is then void for both seller and buyer without further consequences. Therefore, a reservation is only made for 7 calendar days in the case of payment in advance.
4. Prices and shipping costs
4.1 The prices stated on the Seller's website are final prices. VAT is included in the price.
4.2 In addition to the stated prices, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on a separate information page and during the ordering process.
5. Delivery conditions
5.1 Delivery shall be made by dispatch or can be collected by picking up the goods at the Intothevibes shop.
5.2 If payment in advance has been agreed, delivery will be made after receipt of the invoice amount.
5.3 Should the delivery of the goods fail through the fault of the buyer despite three attempts at delivery, the seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.
5.4 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5 If delivery of the goods is not possible due to incorrect information provided by the Buyer or if the goods are returned to the Seller if they are not collected by the Buyer (e.g. at a post office), the Seller may charge the Buyer for the shipping costs incurred again. The buyer will be informed immediately and the goods will be retained for 14 days. The customer will be asked to pay the postage again. If no payment is received by the seller within the 14 days, the seller is allowed to reload the goods to the products offered in the online shop and offer them again.
6. Payment modalities
6.1 The customer is able to choose from the payment methods offered before completing the order. Customers will be informed about the available means of payment on a separate information page. The customer will be informed about the different means of payment on a separate page.
6.2 If third-party providers, e.g. Paypal or Klarna, are commissioned with the payment processing, their general terms and conditions shall apply.
PayPal: During the ordering process, the customer will be redirected to the website of the online provider PayPal. The customer must be logged in via Paypal or register there. Only then is it possible to pay the invoice amount via the third-party provider. After the order has been placed in the shop, Paypal is requested by the seller to initiate the payment. Immediately afterwards, the payment transaction is carried out by Paypal. During the ordering process, the customer receives further instructions. The General Terms and Conditions of Paypal apply.
Klarna: During the ordering process, the customer has the option to pay for the order via the Klarna website. The Klarna service handles the purchase between the customer and the merchant. The customer completes the purchase with Klarna, Klarna then transfers the money to the merchant. Unlike other payment methods, you do not have to give your account details to every shop on the internet. The money is only transferred when the goods are received and only to Klarna. If the merchandise is shipped by the merchant, you have 14 days to pay the invoice to Klarna. If you don't like the goods, simply send the package back. The merchant will automatically cancel your open invoice with Klarna. When using this offer, Klarna's terms and conditions apply.
Credit card: In the order process, the customer selects credit and debit card payment as the payment method. The customer enters their personal details and can then complete the order.
Giropay: In the order process, the customer selects Giropay as the payment method. The customer enters their personal data and can then complete the order.
Manual offline payment: If none of the above payment methods suits the customer, the customer contacts the seller by e-mail at vintage@intothevibes.de or via the contact form and tells him which products he would like to buy. The seller reserves the products for the customer. If the payment method "Manual offline payment" is selected, the seller gives the customer his bank details in a separate e-mail and delivers the goods after receipt of payment. In the case of payment in advance, the item is reserved for a maximum of 7 calendar days from receipt of the e-mail by the customer with the account details. If the payment is not received by the seller within 7 calendar days after sending the order confirmation, the seller will withdraw from the contract. Thereupon the order becomes invalid and the seller is no longer obliged to deliver. The order shall then lapse for the seller and the buyer without further consequences.
7. Retention of title
7.1 The delivered goods remain the property of the seller until full payment has been made.
8. Right of return
8.1 It is possible for the customer to return purchased goods to Intothevibes at his own expense within 14 days of receipt. The goods must be in the same condition as when purchased. If you wish to return the goods, please contact us via e-mail or our contact form.
9. Liability
9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory requirements for claims.
9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the above sentences.
9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
9.6 The Seller accepts no liability for the occurrence of allergic reactions of any kind.
10. Storage of the text of the contract
10.1 Before submitting the order to the Seller, the Customer may print out the text of the contract using the print function in the browser. 10.2 The Customer will also receive an order confirmation from the Seller listing all details to the e-mail address provided by the Customer.
10.2 In addition, the seller will send the customer an order confirmation with a list of all details to the e-mail address provided by the buyer. Together with the order confirmation, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment terms. If you have registered in our shop, you can view your orders in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.
11. Final clauses
11.1 The place of jurisdiction and performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.
11.2 The contractual language is German.
11.3 Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.