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Frequently Asked Questions
1 - General
Our vintage products come from a variety of sources, including private collectors, auctions and selected major vintage suppliers. We place great emphasis on offering authentic and well-preserved vintage pieces that our customers will love.
We take the quality of our vintage products very seriously. Before an item is added to our shop, it is carefully checked and evaluated. We make sure that the pieces are in good condition and retain the charm of times gone by. However, slight signs of wear due to age may occur on some pieces, which gives them their special character.
2 - Order process and shipping
Yes, we offer international shipping. We want to give vintage lovers around the world the opportunity to enjoy our unique products. Shipping costs vary depending on the destination and weight of the order. More detailed information can be found on our website during the ordering process.
We want our customers to be satisfied with their purchases from Intothevibes. However, if you are not completely satisfied with an item, we accept returns and exchanges within 14 days of receiving your order. Please refer to our returns and exchanges policy on our website to ensure the process is handled correctly.
Ja, wir aktualisieren unser Sortiment regelmäßig, um Ihnen immer wieder neue aufregende Vintage-Stücke anzubieten. Wir empfehlen Ihnen, unsere Website regelmäßig zu besuchen oder unseren Newsletter zu abonnieren, um über unsere neuesten Produkte und Sonderangebote informiert zu bleiben.
Yes, we offer gift vouchers which are a great way to give a special gift to vintage lovers. You can purchase the vouchers directly on our website and they are delivered by email, so you can easily give them as a gift.
Yes, at Intothevibes we care about the security of your personal and payment information. Our website uses encrypted connections (SSL) and state-of-the-art security technologies to ensure that your information is protected and you have a secure shopping process.
3 - Sustainability and service
Absolutely! At Intothevibes, sustainability is a key concern. By promoting vintage clothing and accessories, we help reduce the environmental impact of the fashion industry. We believe that vintage fashion offers a sustainable and unique way to dress in style without harming the environment.
Yes, on our website you have the option to add items to your personal wish list. This allows you to save items you like for later viewing and purchase intent. The wish list allows you to keep track of your favourites and makes it easier for you to shop when you are ready to order your vintage treasures.
Ja, bei Intothevibes finden Sie eine vielfältige Auswahl an Vintage-Kleidung und Accessoires sowohl für Damen als auch für Herren. Wir möchten, dass jeder seinen einzigartigen Stil in unserer Vintage-Kollektion entdecken kann.
4 - Returns
Once we have received your returned goods, we will process your refund within 10 working days. Please note that depending on your payment method and bank, it may take a few days for the money to be credited to your account. However, we do our best to complete the refund process as quickly as possible so that you get your money back.
You have a return period of 2 weeks from the date you receive your order to return items to Intothevibes. Please ensure that the items are unworn, undamaged and in their original condition to ensure a smooth return process. For more information on returns, please see our returns policy on our website.